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It's easy to say you have a great culture. To live it is another thing. For Festival Foods, the proof is in the pudding (food pun intended). Festival Foods creates a welcoming and unique culture that attracts a wide variety of associates, all eager to be their best and with a true passion for the core values at the heart of it all.

  • Servant leader image
  • We are Servant Leaders.

    Huh, what does that mean? Servant leadership is a philosophy and set of practices that enriches the lives of individuals, builds better organizations and ultimately creates a more just and caring world. What does that mean? It means we work toward common goals, remove obstacles and get work done through others by positively influencing them.

  • We are culture-driven.

    As a culture-driven, people-centered business, our values define our culture and guide our decision-making. For us, it's all about the little things. The little things we can do to help you find what you need. The little things we can do to make grocery shopping just a little easier. The little things we can do to make your day a little brighter.

  • Culture driven image

We are guided by the

Boomerang Basics.

At Festival Foods, we're a dedicated team of servant leaders on a mission to provide our guests with a clean store, friendly people, quality products, exceptional value and an enjoyable shopping experience. But what does that really mean in daily practice? The 27 Boomerang Basics. They define how we relate to our guests, to each other and even our community. They're who we are and they're what drive our extraordinary success.

  • Treat every customer as a guest.

    Show customers the same hospitality you’d show a guest in your home. Make sure they walk into a clean store that’s warm and inviting. Be courteous and helpful. Give them your personal attention and find ways to make their visit an experience they’ll share with others.

  • Live the Boomerang Principle.

    We are each empowered to make decisions that will bring the guest back to our stores. Create engaging, memorable experiences. If we take care of our guests first, success will follow.

  • Have a continuous improvement mindset.

    Regularly evaluate every aspect of your job to find ways to improve and simplify. Because we’ve always done it that way is not a valid reason to keep doing something. Don’t be satisfied with the status quo. Help find a better way.

  • Think and act like the owner you are.

    Make decisions by asking yourself, ‘What should I do since this is our company? What should I do since this is our money? Will this help our company win?’

  • Recognize and react to guest needs.

    Look for opportunities to assist our guests. Offer help when they look lost or confused. Always escort them to products, rather than directing them. Help them reach items on higher shelves. Assist them with their bags. Remember that DYFET is a call to action and a chance to shine, not a survey question. Go the extra mile.

  • Share information.

    Impeccable communication begins with actively participating in conversations. Learn to ask yourself, ‘Am I providing all the information others might need and speaking up when something isn’t right?’ When in doubt, share more rather than less. The more the right people know, the better we can work together to serve our guests.

  • Celebrate success.

    Catching people doing things right is more effective than catching them doing things wrong. Regularly extend specific, meaningful appreciation and recognition–in all directions throughout our company.

  • Deliver results.

    While we appreciate effort, we recognize and celebrate results. Set high goals and hold yourself and others accountable for achieving results with urgency.

  • Honor commitments.

    Do what you say you’re going to do, when you say you’re going to do it. If a commitment can’t be fulfilled, notify others early and agree upon a new commitment to be honored. This includes being on time for all phone calls, appointments, meetings and work.

  • Practice safety first.

    Know and practice the safety procedures for your job. Be concerned for the health and safety of your teammates as well. Never take shortcuts that compromise safety. Think prevention and communicate when things are not working.

  • Check the ego at the door.

    Don’t let your own ego or personal agenda get in the way of doing what’s best for our guests and for our company. Worrying about who gets credit, who’s to blame, or taking things personally is counterproductive.

  • Embrace change.

    What got us here is not the same as what will get us to the next level. Be inspired by the challenges and opportunities that change brings, rather than holding on to old ways of doing things.

  • Ten Tile.

    Acknowledge, engage and interact with every guest and fellow associate whenever you’re within ten tiles (feet) of them. Helping our guests is our first priority.

  • Speak straight.

    Speak honestly in a respectful, caring way that moves the action forward. Make clear and direct requests. Say what you mean, and be willing to share ideas or raise issues that may cause conflict when it’s necessary for team success. Address issues directly with those who are involved or affected.

  • Ensure that we're in stock on all items.

    Keeping every item in stock is everyone’s responsibility and is critical to our success. Always be aware of stock levels and speak up when you see inventory is low. Our guests can’t buy products we don’t have and may shop elsewhere.

  • Listen generously.

    Listening is more than simply not speaking. Give others your undivided attention. Quiet the noise in your head and let go of the need to agree or disagree. Listen intentionally and with care to fully understand what others are communicating. Respect different viewpoints and appreciate our differences.

  • Solve problems collaboratively.

    Ask questions and collaborate on solutions as a team. Identify and implement the best solution. Then identify lessons learned and use those lessons to improve the process.

  • Have each others' backs.

    Be willing to step into another role or help a fellow associate when that’s what’s required for success. There’s no such thing as one person or department succeeding and another falling short. We win and lose as a team.

  • Make things happen.

    ‘The answer is yes; now what’s your question?’ Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Take personal responsibility by owning the project or problem, following up, and seeing things through to their completion.

  • Be a brand ambassador.

    We’re all responsible for, and benefit from, the Festival Foods brand reputation. Your appearance and conduct should be a reflection of how we want others to view our company. Show your support by shopping where you work and by encouraging friends to shop here too.

  • Be the Expert.

    Our guests expect us to not only offer quality products, but to know more about our products than they do. Take the time to learn everything that you can about your area. Be the expert by asking questions, identifying trends and staying in stock by ordering properly.

  • Always Remember That We're a Family.

    Build relationships with peers and guests that go deeper than simply being co-workers or conducting a transaction. Whether it’s a kind word during a tough stretch, a friendly smile each morning, or a helping hand in stressful times, show your compassion. Treat everyone with kindness and respect our unique differences.

  • Bring your ‘A Game’ every day.

    Everyone is needed and everyone’s important. Be here and be fully engaged. Prioritize tasks and solve problems with energy, focus, purpose and enthusiasm. Work with a sense of urgency to get things done.

  • Be fussy about details.

    From how an item is displayed to how clean the floor is, from the color of a sign to whether your nametag is on straight — every detail matters. Being fussy and getting the details right differentiates us from our competitors.

  • Make a difference in your community.

    Be an active community member by getting involved, building relationships and participating in community organizations and events. You can and do make a difference.

  • Express genuine gratitude.

    Let our guests and each other know how much we appreciate them. Whenever possible, use, ‘My pleasure’ or ‘Thank you’ in your response. Make eye contact, smile and be sincere.

  • Keep things fun.

    Remember that the world has bigger problems than a broken jar of pickles or a box of overripe bananas. Keep perspective. Laugh every day and don’t take yourself too seriously.